Sign of the Times. Customer Information Stolen from T.J. Maxx and Marshalls Chains. Second City Style Fashion Blog

January 18, 2007 • Shopping


TSJ Cos, which
operates the T.J. Maxx and Marshalls chains, stated on Wednesday
that the computer systems that process its customer
transactions had been breached and customer information had
been stolen.

The intrusion was discovered mid-December, but it is not yet known the full extent of the
theft or the number of customers affected.

TJX said the breach involves the computer network that
handles credit card, debit card, check and return transactions
at its T.J. Maxx, Marshalls, HomeGoods and A.J. Wright stores
in the United States and Puerto Rico.

The retailer said it cannot yet estimate the financial cost
it will incur due to the breach, and it does not expect to be
able to quantify the financial impact by the time it announces
January 2007 sales results.

"The question mark is whether they have insurance for these
types of things,” said Jefferies analyst Timothy Allen. Crucial, said Allen, is how TJX treats affected
customers. The company should use the incident as an
opportunity to offer excellent customer service, he said,
whether through personal phone calls about the breach or
discount coupons to lure shoppers back to stores.

TJX notified law enforcement immediately after discovering
the breach, but it said it kept it confidential at the request
of law enforcement.

Concerned customers can call a helpline at 866-484-6978 in
the United States, 866-903-1408 in Canada and 0800-77-90-15 in
the U.K. and Ireland.

Source: Reuters

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