Everyone has dealt with this nuisance before; waiting up all night for a deal to finally hit the website and then wham! The site becomes lethargic and unresponsive. You try to coax it back to its original vigorous state with slow and thoughtful clicks and then after many seconds of frustration you rain down on the mouse with vengeance.
I wish I could say that this year it was different but according to Ben Rushlo, director of competitive research at Keynote Systems, Cyber Monday lives up to its name. In all the categories that Keynote measures (Apparel, Books & Music and Electronics) at least one of them experienced a 'meltdown.' Some of the major issues encountered by consumers included slowdowns, periods of instability and high error rates.
Most of problems appeared at top retailing sites which took many by surprise considering how long the sites had to prepare given their past experiences with Black Friday and Cyber Monday. Wal-Mart, Sears, Newegg, Best Buy, Apple and Toys R Us were a few of the major players that brought their "A" game on Monday and performed superbly.
With times like these, you just want to give those brick and mortar stores a big hug and wonder why you ever left.
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